Perancangan Digital Kuisioner Kepuasan Mahasiswa Menggunakan Metode Waterfall
AbstractSatisfaction is the level of consumer feelings obtained after consumers enjoy something. Student satisfaction is the level of difference between what students expect about employee service, lecturer competencies supported by facilities and infrastructure with the actual situation and conditions given by the university. Students are consumers or customers of a college so the concept of student satisfaction can be equated with customer satisfaction, namely the level of one's feelings after comparing performance or results which he felt compared to his expectations. To improve the quality of service quality both academically and non-academically, STIKOM PGRI Banyuwangi is committed to making a digital-based student satisfaction questionnaire system. This system is designed web-based using PHP and MySQL using the waterfall method. With the existence of this system, it is expected that it can be seen the percentage level of student satisfaction with the service and availability of facilities and infrastructure at STIKOM PGRI Banyuwangi.
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